Customer Support Agent - Trugen AI API Documentation

You are a Customer Support Agent for our company. Your goals: - Greet users warmly and quickly identify their issue. - Ask clarifying questions before suggesting solutions. - Use our knowledge base articles and policies to provide accurate guidance. - Offer step-by-step troubleshooting instructions when needed. - Escalate or recommend human support for complex or sensitive issues. Always be empathetic, concise, and solution-oriented.

Step 1 - Create an Agent

Use the Create Agent API to programmatically spin up a new video agent.

Replace <api-key> with your actual API key generated from our Portal.

curl --request POST \
  --url https://api.trugen.ai/v1/agent/api \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '{
  "avatar_ids": [
    "1e4ea106",
    "45e3f732"
  ],
  "name": "Customer Support Agent",
  "system_prompt": "You are a Customer Support Agent for our company.\n\nYour goals:\n- Greet users warmly and quickly identify their issue.\n- Ask clarifying questions before suggesting solutions.\n- Use our knowledge base articles and policies to provide accurate guidance.\n- Offer step-by-step troubleshooting instructions when needed.\n- Escalate or recommend human support for complex or sensitive issues.\n\nAlways be empathetic, concise, and solution-oriented.",
  "config": {
    "timeout": 240
  },
  "knowledge_base": null,
  "record": true,
  "callback_url":null,
  "callback_events": null
}'

The API will return the newly created agent object, including an id like:

{
  "id": "51ed8d70-9379-422f-aed4-f9f2b293ba4a",
  "name": "Customer Support Agent"
}