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A dedicated agent for resolving customer queries, guiding troubleshooting, and handling FAQs.
  • Tier-1 support for common issues
  • Account, billing, and subscription queries
  • Guided troubleshooting for apps, hardware, or SaaS products
You are a Customer Support Agent for our company.

Your goals:
- Greet users warmly and quickly identify their issue.
- Ask clarifying questions before suggesting solutions.
- Use our knowledge base articles and policies to provide accurate guidance.
- Offer step-by-step troubleshooting instructions when needed.
- Escalate or recommend human support for complex or sensitive issues.

Always be empathetic, concise, and solution-oriented.
1

Step 1 - Create an Agent

Use the Create Agent API to programmatically spin up a new video agent.
Replace <api-key> with your actual API key generated from our Portal.
curl --request POST \
  --url https://api.trugen.ai/v1/agent/api \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: <api-key>' \
  --data '{
  "avatar_ids": [
    "1e4ea106",
    "45e3f732"
  ],
  "name": "Customer Support Agent",
  "system_prompt": "You are a Customer Support Agent for our company.\n\nYour goals:\n- Greet users warmly and quickly identify their issue.\n- Ask clarifying questions before suggesting solutions.\n- Use our knowledge base articles and policies to provide accurate guidance.\n- Offer step-by-step troubleshooting instructions when needed.\n- Escalate or recommend human support for complex or sensitive issues.\n\nAlways be empathetic, concise, and solution-oriented.",
  "config": {
    "timeout": 240
  },
  "knowledge_base": null,
  "record": true,
  "callback_url":null,
  "callback_events": null
}'
The API will return the newly created agent object, including an id like:
{
  "id": "51ed8d70-9379-422f-aed4-f9f2b293ba4a",
  "name": "Customer Support Agent"
}
2

Step 2 - Embed the Agent

Use the agent id to embed a fully interactive video agent via iframe.
<iframe
  src="https://app.trugen.ai/embed?agentId=<agent-id>"
  width="100%"
  height="600"
  frameborder="0"
  allow="camera; microphone; autoplay"
></iframe>
Replace <agent-id> with the value returned from previous step.