Knowledge Base

A Knowledge Base is a collection of your company’s content — documents, FAQs, websites, and internal data — that your agents draw on when answering questions. Instead of relying on generic LLM knowledge, agents search your Knowledge Base and return answers that are accurate, brand-aligned, and up to date. Knowledge Bases are reusable. Multiple agents and templates can attach to the same one, making it easy to keep information consistent across all your agents from one place.

How Retrieval Works

TruGen supports two retrieval modes that control when and how the agent queries your Knowledge Base.

Mode	How It Works
Agentic RAG	The LLM decides when and which Knowledge Base to search based on the user’s query and conversation context. More precise — only retrieves when relevant.
Traditional RAG	Every user query is searched against all configured Knowledge Bases, and the retrieved context is always passed to the LLM. Simpler and more predictable.

For most use cases, Agentic RAG produces better results because the agent only retrieves context when it’s genuinely needed — reducing noise and improving response quality.

Supported Content Types

Documents

Upload PDF or DOCX files. Content is extracted, chunked, and indexed automatically. Best for policies, manuals, product documentation, and structured reports.

Plain Text

Paste raw text directly. Best for FAQs, scripted responses, quick reference content, or any content you want to control precisely without uploading a file.

URL & Website

Provide a URL to scrape a single page, or crawl an entire website. TruGen fetches and indexes the content automatically. Best for public documentation, help centres, or product pages.

Getting Started

Open Knowledge Base

Go to app.trugen.ai and click Knowledge Base in the left panel under Configure.

Create a new Knowledge Base

Click Create New. Give it a clear Name and Description — these are used by the agent to decide when to query this Knowledge Base.

Add your content

Choose from three options:

Add Files — upload a PDF or DOCX document
Add Text — paste plain text directly
Add URL — enter a webpage to scrape or a root URL to crawl the entire site

Click Save & Create when done.

Wait for indexing

TruGen extracts, cleans, chunks, and indexes your content. Once complete, you can attach this Knowledge Base when creating or updating an agent.

The Name and Description fields are critical. The agent uses them to decide whether to query this Knowledge Base for a given question — be specific about what it contains and when it should be used.

Naming Your Knowledge Base

Good names and descriptions make a big difference in retrieval accuracy. Here’s an example:

Name: HR-Policies
Description: Use this whenever the user asks about HR policies, leave entitlements, benefits, or employee guidelines.

Name: Product-Docs
Description: Use this when the user asks about product features, setup instructions, integrations, or technical specifications.

Via API

Create a Knowledge Base

curl --request POST \
  --url https://api.trugen.ai/v1/knowledge-base \
  --header 'Content-Type: application/json' \
  --header 'x-api-key: YOUR_API_KEY' \
  --data '{
    "name": "HR-Policies",
    "description": "Use this whenever the user asks about HR policies, leave entitlements, benefits, or employee guidelines."
  }'

Add a Document

Upload a file to an existing Knowledge Base using its knowledge_base_id:

curl --request POST \
  --url https://api.trugen.ai/v1/knowledge-base/{knowledge_base_id}/document \
  --header 'x-api-key: YOUR_API_KEY' \
  --form 'file=@/path/to/document.pdf'

Replace YOUR_API_KEY with your key from the Developer Portal and knowledge_base_id with the ID returned when you created the Knowledge Base.

What’s Next?

Knowledge Base API Reference

Full set of endpoints to create, update, and manage Knowledge Bases programmatically.

Templates

Attach Knowledge Bases to a template so every agent inherits the right knowledge automatically.

Introduction

AI Teammates

How Retrieval Works

Supported Content Types

Documents

Plain Text

URL & Website

Getting Started

Naming Your Knowledge Base

Via API

Create a Knowledge Base

Add a Document

What’s Next?

Knowledge Base API Reference

Templates

​How Retrieval Works

​Supported Content Types

Documents

Plain Text

URL & Website

​Getting Started

​Naming Your Knowledge Base

​Via API

​Create a Knowledge Base

​Add a Document

​What’s Next?

Knowledge Base API Reference

Templates

How Retrieval Works

Supported Content Types

Getting Started

Naming Your Knowledge Base

Via API

Create a Knowledge Base

Add a Document

What’s Next?