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Memory allows AI Teammates to save key details from one conversation and recall them in the next. Combined with Custom Instructions, you control exactly what gets remembered and how much detail is retained.

Getting Started

1

Open the Developer Platform

2

Create or open an agent

Click Create New Agent or open an existing one.
3

Configure Memory

Open the Memory tab and enable the Custom Instruction toggle. Write an instruction specifying what details the agent should save.
4

Start a conversation

Talk to the agent. It will save memory entries based on your instruction and recall them in future conversations with the same user.

How Memory Works

When a conversation starts, the agent loads the user’s previous chat history and selects the most relevant context to bring into the current session. As the conversation progresses, new details are stored — making them available the next time that user returns.
Review your privacy settings and ensure user consent is in place before storing sensitive personal details.

Custom Instruction Examples

Custom Instructions tell the agent what categories of information to capture. Below are two ready-to-use examples.

Sales Agent

Educational Mentor

What’s Next?

Templates

Define the full persona and behaviour blueprint for your agent.

Knowledge Base

Give your agent access to documents, FAQs, and data sources.