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External Meetings lets your AI Teammate join live video calls on Google Meet, Zoom, Microsoft Teams, or Webex — as a real participant. You invite it the same way you’d invite any colleague: by adding its email to the meeting. It shows up on time, listens, responds, and stores a full transcript when the call ends. No bots to configure. No platform integrations to set up. Just an email address.

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Enabling External Meetings

When creating or editing an agent in the Developer Studio, open the Advanced section and enable the External Meetings toggle. Once enabled, your AI Teammate is assigned a dedicated meeting email address — something like alex@meetings.trugen.ai. This is the address you’ll use to invite it to any call.
The email address is unique to each agent. Different teammates get different emails, so you can invite specific agents to specific meetings.

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Inviting Your Teammate to a Meeting

Once your agent has a meeting email, inviting it is exactly like inviting a person:
1

Copy the agent's meeting email

Find the email address in the agent’s Advanced settings in the Developer Studio.
2

Add it to your meeting invite

When scheduling a meeting on Google Calendar, Outlook, or any other calendar tool, add the agent’s email as a guest — just as you would with a colleague.
3

The agent joins automatically

At the scheduled start time, your AI Teammate joins the call under its display name. No manual action required.
4

It operates throughout the call

The agent listens in real time, processes the conversation, and responds based on its configuration, persona, and knowledge base.
5

Post-meeting storage

When the call ends, the full transcript and recording are stored automatically — available for review or downstream workflows.

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Supported Platforms

Google Meet

Zoom

Microsoft Teams

Webex

The agent handles platform-specific join flows automatically — including waiting rooms, lobby screens, and recording permission dialogs.

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What the Agent Does in a Meeting

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Multi-Participant Calls

TruGen agents are built for real meetings — not just one-on-one conversations. They participate naturally in calls with multiple people, following the flow of the discussion without interrupting or speaking out of turn. This is powered by our proprietary Chime In model, which continuously tracks the conversation and determines the right moment for the agent to contribute. It understands turn-taking dynamics, detects when a question is directed at the agent, and stays silent when the conversation is between other participants — just like a human attendee would. The result is an agent that feels like a real meeting participant, not a bot waiting to be explicitly triggered.

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Common Use Cases

  • AI interviewer — joins hiring calls, asks structured questions, and captures candidate responses
  • Sales agent — attends discovery calls to answer product questions and qualify leads live
  • Onboarding assistant — guides new hires through their first meetings interactively
  • Compliance monitor — attends regulated calls and flags policy violations in real time
  • Meeting summariser — listens, captures key points, and sends follow-ups automatically

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What’s Next?

Vision Understanding

Enable real-time video analysis during live meetings.

Knowledge Base

Connect your content so the agent answers accurately in any meeting context.

Tools

Extend the agent with API calls, integrations, and automation during calls.

Event Callbacks

Receive real-time webhook events from active meeting sessions.